FAQs

Before you can place an online order on our website you must open an Anton Paar shop account by registering here. You will be asked to enter personal details and a password.

Yes, these are two separate user accounts. As a registered web user, Anton Paar classifies you as trustworthy and gives you unlimited access to all documents available for download on the website, to instruction manuals and software. As a registered shop user, you can order available products from Anton Paar online. You can either login or register for both accounts here.

Only products available for online purchase can be added to the shopping cart of the website. If all the items you want to buy are in the cart you can go to the checkout and complete your purchase. If an item is not available online you can request a quotation by clicking the corresponding button.

If you have a promotion code or coupon, you can enter the code in your cart and click “apply code”. Please check for correct spelling and validation of the code. If your code is valid, the correct prices will be automatically displayed after the code is applied.

If we have generated a specific price rule for you, you can see the adapted product price in the shopping cart.

Delivery times depend on the current stock status and the destination. You can find the estimated delivery times in the product details. We will inform you about the dispatch and the estimated delivery date of the item(s) by email.

We will arrange for dispatch of the items you have ordered as quickly as possible. We may dispatch items you have ordered in one or more parcel(s).

Unfortunately we cannot provide a tracking code as we work with various different forwarding agencies which are not integrated in our system.