Yes, in warranty cases.
In such cases you can send back your order using your webshop account. Go to "Return your Order" in the menu and follow the instructions on the screen. After filling in all necessary information, an Order Return Request is sent.
Please note that we do not accept Order Return Requests for any other reasons than warranty.
The warranty period for our goods (and to the extent applicable, services) shall be 12 months even if the goods supplied are subsequently firmly attached to buildings or to the ground. The warranty period begins at the time of departure of the goods from our works or warehouse in Graz, Austria.
The taking back of products or their safe recycling or disposal is not included in our webshop prices. You agree to arrange for the safe recycling or disposal at your cost and expense in accordance with the applicable laws of the country where the products are to be recycled or disposed of.
